Read, Watch or Listen

Two Delta flights from Mexico to Boston diverted to Montgomery, Alabama, due to bad weather. Passengers were stuck on the tarmac for seven hours due to a lack of Customs and Border Protection staff. After disembarking, they waited another eight hours before continuing to Atlanta and then Boston. Delta apologized, offering full refunds and acknowledging shortcomings in handling the situation. The delay was exacerbated by lightning and flight crew work hour restrictions.

Prepared by Emily Rhodes and reviewed by editorial team.