The Benz-Bushling family faced an insurance battle after their son, Johnathan, was admitted to residential mental health treatment. Despite doctors deeming his care medically necessary, his insurance provider denied coverage, citing a less restrictive level of care was possible. This led to significant financial strain on the family, forcing them to pay out-of-pocket and make drastic lifestyle changes. The article highlights systemic issues in mental healthcare access and insurance denials, impacting millions of families.

Prepared by Olivia Bennett and reviewed by editorial team.