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Chipotle, once lauded for its employee treatment, now faces accusations of declining working conditions. Former and current employees report decreased training quality, shorter breaks, understaffing, and erratic scheduling. The company, which underwent a dramatic turnaround under former CEO Brian Niccol, prioritized efficiency over employee well-being, leading to numerous lawsuits and settlements. While Chipotle maintains it prioritizes employees, multiple unionization efforts have been met with alleged anti-union tactics, resulting in store closures and employee firings. Despite record low turnover rates, employee morale remains low, affecting both staff and customer experience.

Prepared by Christopher Adams and reviewed by editorial team.