Two Delta flights from Mexico to Boston diverted to Montgomery, Alabama, due to bad weather. Passengers were stuck on the tarmac for seven hours due to a lack of Customs and Border Protection staff, only disembarking at 5 am. After an additional eight-hour wait, they finally continued to Atlanta before reaching Boston. Passengers faced significant delays and inconvenience, prompting Delta to offer full refunds and acknowledge shortcomings in handling the situation.

Prepared by Emily Rhodes and reviewed by editorial team.