States Join FTC Lawsuit Alleging Uber Subscription Deception
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United States. State attorneys general in twenty states joined the Federal Trade Commission in amending a lawsuit against Uber Technologies and Uber USA, alleging Uber used deceptive free-trial offers that automatically converted into paid Uber One subscriptions, overstated savings, charged some customers before billing dates, and erected burdensome cancellation processes requiring multiple screens and actions. Plaintiffs cite internal testing showing 85% of charged customers would cancel if charged $1, and say Uber One sold about 28.7 million subscriptions generating $935 million in two years; they seek refunds, civil penalties and injunctive relief. Based on 11 articles reviewed and supporting research.
More context
Timeline
- 1. FTC filed the initial complaint against Uber alleging deceptive subscription practices.
- 2. Mid-December 2025: More than twenty state attorneys general announced they had joined the FTC suit.
- 3. Plaintiffs filed or amended complaints citing 28.7 million Uber One subscriptions and $935 million revenue.
- 4. Complaints describe internal testing (85% would cancel at $1) and multi-screen cancellation processes.
- 5. Plaintiffs seek refunds, penalties and injunctive relief; a trial date has been reported for February 2027.
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