Whoop Reverses Controversial Fitness Tracker Upgrade Policy
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Whoop has revised its upgrade policy for its new Whoop 5.0 fitness tracker after customer backlash. Initially, users faced a $49-$79 upgrade fee or a 12-month subscription extension. Following complaints about this contradicting its promise of free upgrades for members of six months or longer, Whoop now offers free upgrades to those with over 12 months remaining on their subscription or a subscription extension for others. While Whoop claims this is due to feedback and a shift in subscription models, some users remain skeptical, particularly those with 11 months left on their subscriptions who miss the free upgrade.
Whoop has revised its upgrade policy for its new Whoop 5.0 fitness tracker after customer backlash. Initially, users faced a $49-$79 upgrade fee or a 12-month subscription extension. Following complaints about this contradicting its promise of free upgrades for members of six months or longer, Whoop now offers free upgrades to those with over 12 months remaining on their subscription or a subscription extension for others. While Whoop claims this is due to feedback and a shift in subscription models, some users remain skeptical, particularly those with 11 months left on their subscriptions who miss the free upgrade.
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